Job Reference: 250403001
• Job Title: Desktop Support Technician
• Type: Contract / Onsite
• Location: Leeds / Guildford / Milton Keynes
• Salary : £100/day (Outside IR35)
• Experience : 3 – 5 years
Role Overview
We’re seeking a Desktop Support Technician to join our client’s dynamic IT Support team and make an impact by delivering exceptional technical support and service.
Key Responsibilities:
• Provide day-to-day local and remote desktop support, including answering inbound calls, troubleshooting hardware/software/application issues, and documenting solutions in a ticketing system.
• Facilitate customer resolution and ensure operational consistency by collaborating with supervisors and managers across shifts.
• Perform Break/Fix, fault diagnosis, and resolution for end-user hardware and software.
• Install, upgrade, support, and troubleshoot Windows 10/11, Microsoft Office 365, Cisco Jabber, and other approved applications.
• Support printers, computer hardware, and peripherals, performing remedial repairs and preventative maintenance tasks.
• Apply your expertise in network connectivity troubleshooting, utilizing diagnostic tools.
• Manage inventory and procurement of hardware, ensuring asset tagging and recording are current.
• Coordinate with the Service Desk and third-party vendors for effective problem resolution and warranty activities.
• Develop, document, and adhere to technical support procedures, ensuring compliance with defined policies.
Qualifications & Skills:
• Bachelor’s degree or equivalent in Computer Science or a related field.
• Certifications: CompTIA A+, Microsoft Certified Professional (MCP), or equivalent
• 3-5 years of relevant IT experience, including Windows Desktop and Infrastructure support.
• Proficiency in Windows 10/11, Microsoft Active Directory, GPOs, MS Office 365, PC hardware installation/troubleshooting, Thin Clients, Virtual Clients (VDI/Citrix), and enterprise-level antivirus solutions.
• Basic knowledge of networking devices such as routers, switches, firewalls, wireless controllers, etc.
• Familiarity with ITSM tools and hands-on experience with ServiceNow.
• Proven analytical, troubleshooting, and problem-solving skills.
• Mobile device management expertise, covering iOS and Android, and enterprise encryption solutions.
Soft Skills:
• Excellent communication and interpersonal skills.
• Strong client relationship management.
• Ability to multi-task, prioritize effectively, and meet SLA deadlines.
• Independent decision-making and problem-solving aptitude.
• Flexibility and adaptability in a fast-changing work environment.
• Collaborative team player willing to work off-hours and weekends as required.
Please provide your recent CV with the details below
Notice Period –
Residency Status in the UK –
Visa Expiry Date (if applicable) –
Consent to share your data with the client – Yes/No
Agreed to work on the given rate – Yes/No