Job description:
Title – IT Support Technician
Reference: INET/IST/Feb 2026
Location: Hounslow (Remote working)
Salary: £35,000.00 – £40,000.00 Per annum
Job Open Date: 26th Feb 2026
Close date: 25th Mar 2026
Job Summary
We are seeking an experienced Technical Support / IT Helpdesk Executive to join our team. In this role, you will be responsible for monitoring and maintaining the company’s computer systems and networks, providing first-line technical support to employees and customers.
You will be the first point of contact for IT-related issues such as password resets, system errors, viruses, email problems, and hardware faults.
Key Responsibilities
- Provide first-line technical support to employees and customers
- Diagnose and resolve hardware, software, and network issues
- Log, track, and maintain records of support queries
- Analyse call logs to identify common issues and recurring problems
- Update and maintain self-help guides and documentation
- Work closely with field engineers for on-site support when required
- Test, troubleshoot, and repair faulty equipment
- Ensure timely resolution of IT issues to minimise downtime
Required Skills & Qualifications
- Previous experience in IT Helpdesk or Technical Support role (essential)
- Strong knowledge of computer systems, networks, and troubleshooting
- Experience with Windows OS, Microsoft Office, email systems
- Basic understanding of networking concepts (LAN, WAN, routers)
- Good problem-solving and analytical skills
- Strong communication and customer service skills
- Ability to work independently and as part of a team
Job Type: Full-time
Benefits:
- On-site parking
- UK visa sponsorship
- Work from home
Work Location: Hybrid remote in Hounslow TW4 6JQ