Author name: hareesha Inet

How to Become a Desktop Support Technician: A Step-by-Step Guide In today’s digitally driven world, desktop support technicians are the unsung heroes keeping businesses running smoothly. Whether you’re resolving a network hiccup, fixing a hardware malfunction, or guiding a non-technical user through software issues, no two days are the same. If you’re passionate about technology and love problem-solving, this career could be your perfect match. What Does a Desktop Support Technician Do? Desktop support technicians are responsible for:      Installing, configuring, and maintaining desktop hardware and software      Troubleshooting issues with operating systems like Windows and macOS      Supporting peripheral devices such as printers, scanners, and monitors      Assisting users with technical queries, both remotely and on-site      Documenting solutions and maintaining system logs      Ensuring compliance with company IT policies and cybersecurity best practices How to Pursue a Desktop Support Role? Step 1: Build the Right Educational Foundation  Most employers look for candidates with:      A college diploma or degree in computer science, IT, or a related field      Alternatively, a relevant certification such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation  These credentials show that you’re serious about your profession and have the technical know-how to begin.  Step 2: Gain Hands-On Technical Experience  Nothing beats learning by doing. You can:      Set up a home lab with old computers and networking equipment      Volunteer for school or community tech support events      Take on internships or entry-level roles like IT helpdesk or technical assistant      Explore troubleshooting on common enterprise tools (Active Directory, SCCM, Microsoft 365)  Step 3: Master Soft Skills That Matter  Technical knowledge gets you the job, but soft skills help you keep it:      Communication: Explain complex issues in simple terms to non-technical users      Patience & Empathy: Not everyone knows what a driver update is and that’s okay      Time Management: Balancing multiple tickets effectively is key to meeting SLAs      Teamwork: You’ll be part of a broader IT ecosystem, collaborating with sysadmins, network engineers, and developers  Step 4: Keep Growing and Certifying  Tech evolves, so should you. Stay relevant by:      Pursuing advanced certifications like Microsoft Certified: Azure Fundamentals or CompTIA Network+      Learning scripting (e.g., PowerShell) to automate tasks      Understanding cybersecurity principles and remote support technologies      Participating in forums, webinars, and knowledge-sharing platforms Your Future in Desktop Support At I-Net Software Solutions, we believe in nurturing IT talent that aligns with our mission of delivering secure, scalable, and efficient tech support. Becoming a desktop support technician is not just a job, it’s a launchpad for a lifelong career in technology.  If you’re ready to roll up your sleeves and make tech headaches disappear, desktop support might just be your calling.  Thinking of starting your journey? We’re always on the lookout for curious minds. Stay tuned to our Careers Page or reach out to learn about potential opportunities.

Why Every Business Needs Cybersecurity Services in 2025 – Even The Smallest Ones Cybersecurity has become a non-negotiable priority for businesses of all sizes, regardless of industry or infrastructure. As cybercriminals continue to exploit vulnerabilities in small and mid-sized enterprises, it is increasingly clear that no organisation is immune to digital threats. Fortunately, the evolution of cybersecurity services has made high-quality protection accessible to all. From managed cybersecurity services to tailored cyber security solutions, businesses can now secure their systems, safeguard data, and maintain compliance without exceeding budget constraints. This article explores why even the smallest companies require professional protection in 2025, and how working with the right cyber security provider can help prevent costly incidents before they occur. Why Small Businesses Are Prime Targets Hackers no longer just aim for Fortune 500 companies. In fact, over 40% of cyberattacks today are aimed at small businesses (https://www.getastra.com/blog/security-audit/small-business-cyber-attack-statistics/). Why? Because attackers know smaller companies often have weaker systems, fewer resources, and no dedicated IT security team. They’re easier to breach and just as valuable. A single ransomware attack or phishing email can lead to: Loss of sensitive customer or business data Expensive legal or regulatory issues Major downtime and lost revenue Damaged brand reputation The assumption that “it won’t happen to us” is exactly why it does. Common Threats Small Businesses Face As your business becomes more digital, you’re exposed to risks like: Phishing scams targeting employees via email or SMS Malware spreading through unsecured downloads or devices Ransomware locking down your files until you pay Cloud misconfigurations exposing data to the public Unsecured endpoints from remote or hybrid work setups Without a cybersecurity strategy, any one of these could seriously impact your operations. The Cybersecurity Services That Actually Work The good news is that cybersecurity services for small businesses have evolved. You no longer need a massive IT team or budget to stay protected. Here are essential services growing companies should consider: Managed Cybersecurity Services – 24/7 monitoring, real-time threat detection, and incident response Endpoint Security Solutions – Protect all employee devices, whether in-office or remote Cloud Cybersecurity Services – Safeguard data stored in platforms like Google Workspace, AWS, or Microsoft 365 Network Security Services – Secure your business network from internal and external threats Cybersecurity Consulting Services – Build a customised security plan based on your needs With the right cyber security provider, these services are tailored to your business affordable, efficient, and scalable as you grow. Why It Matters in 2025? Cyber threats are more frequent, sophisticated, and financially damaging than ever before. As digital transformation continues across industries, your business becomes more reliant on tech and more vulnerable without protection. Engaging with a trusted enterprise cyber security partner doesn’t just prevent attacks. It also helps you: Win customer trust with better data protection Meet compliance requirements like GDPR or ISO 27001 Avoid downtime and recover quickly from incidents Focus on growth, not just putting out security fires Conclusion: In 2025, no business is too small to be targeted and no business is too small to prepare. Investing in the right cybersecurity services is the key to long-term protection, trust, and growth. With scalable, cost-effective cyber security solutions like managed cybersecurity services, cloud security, and endpoint protection, you can confidently defend your data and keep your business compliant. At I-Net Software Solutions, we specialise in delivering tailored cybersecurity consulting services for small businesses and growing organisations. If you’re ready to take the next step toward smarter security, we’re here to help you build a safer, stronger digital foundation.

Learn Figma: Why It’s Essential for Any UI/UX Design Training Program If you’re diving into the world of user experience design, you might be considering a user experience course in person or perhaps a UI UX course online. Starting a UI/UX career can feel overwhelming, especially when it comes to choosing the right tools to master. One design tool consistently stands out in UI/UX training: Figma. This post will show you why learning Figma is a game-changer for aspiring designers and why it’s considered essential training in any UI/UX design program. We’ll cover how Figma became an industry-standard for UI design, its unique collaboration features, and why top UI/UX courses from on-campus classes to online bootcamps, now include Figma in their curriculum. Figma has rapidly become the go-to software for interface design and prototyping. It’s now considered an industry-standard tool among professional UI/UX designers. Most modern user experience design training courses teach Figma because it’s what design teams use in the real world. Figma has surpassed older tools like Sketch and Adobe XD in popularity. This means any UX designer course worth its salt will ensure you can use Figma confidently by the time you graduate. Whether you study through a university program or a specialized UI design course, quality training includes Figma as a core skill because employers now expect it. Real-Time Collaboration and Accessibility One of Figma’s standout features is its real-time collaboration, think Google Docs for design, where multiple people can work on the same file simultaneously and leave comments. In a classroom or live online UX course, group projects can happen seamlessly with everyone on the same page. This collaborative power is a key reason UI/UX training courses Favor Figma for team projects. And because Figma runs in the cloud (right in your browser) and works on any platform, you don’t need a high-end computer. Plus, it’s free for students, so there are no software barriers holding you back from designing. Key Features that Enhance Learning Easy to Learn, Powerful to Use: Figma’s intuitive interface lets beginners start designing on day one, yet it also offers advanced tools (like auto-layout and plugins) for more complex projects as you progress in your UI/UX design training. Built-In Prototyping: Turn static screens into interactive prototypes without leaving Figma, allowing students to practice creating user flows and get feedback by testing designs early, a crucial part of any UX design course. Why Every UI/UX Design Course Teaches Figma Today, any top UI/UX design training institute and the best user experience design courses introduce Figma, knowing that teaching outdated tools would be a disservice to students. By mastering Figma, you gain practical, up-to-date design skills that give you a competitive edge. Whether you attend a user experience course in person or join user experience design classes, learning Figma means you’re practising on the same platform professionals use. It’s a resume-boosting skill that shows you’re on par with current design industry trends, something employers love to see. Conclusion: Embracing Figma in Your UI/UX Training Figma is no longer just a nice-to-have; it’s a must-have skill for any aspiring UI/UX designer. By learning it, you empower yourself to design collaboratively, iterate quickly, and meet industry expectations. If you’re evaluating a training program for UI/UX design, make sure Figma is on the syllabus. And if you need guidance to start, I-Net Software Solutions offers UI/UX training – with courses in London and online – that integrates Figma from day one.